REFUND POLICY

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Order Cancellation and Refund Eligibility:

• Cancellation requests must be emailed to powercollectionstudios@gmail.com within 24 hours of placing the order to qualify for a full refund.
• If the order involves a payment plan (e.g., Pay in 4), payments are due immediately upon receipt of the invoice.
  • If payment is not received within 7 days, the pre-order will be marked as delinquent and placed on hold.
  • Delinquent orders unpaid for 90 days will be refunded, excluding the non-refundable deposit or 25% of the full cost (whichever is greater).

Shipped Orders:

• Orders that have already been shipped cannot be canceled or refunded.

Refund Process:

• Customers using PayPal must provide their PayPal account information to powercollectionstudios@gmail.com to process the refund.
• For canceled orders, the amount paid, excluding the non-refundable deposit or 25% of the full cost, will be refunded within 30-90 business days of receiving the required PayPal details.

Late or Missing Refunds:

• If a refund is not received within 120 business days, customers should:
  1. Check their PayPal account for updates.
  2. Contact powercollectionstudios@gmail.com for assistance if the refund has not been received.

Non-Refundable Items:

• Only regular-priced items are eligible for refunds.
• Sale items cannot be refunded.

Eligibility for Replacements:

• Replacements are provided only for defective parts.
• No monetary compensation is offered for damaged parts.

Replacement Process:

• Customers must email powercollectionstudios@gmail.com with images of the damaged parts for assessment.

Shipping Costs:

• Power Collection Studios will cover shipping costs for replacement parts.

If you have questions or concerns, please email us at powercollectionstudios@gmail.com.