REFUND POLICY

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Refunds (if applicable)

• An order cancellation request must be emailed to powercollectionstudios@gmail.com within 24 hours of placing the order to be eligible for a full refund.
• In case of payment plan and/or pay in 4, once a payment invoice arrives in your inbox, the payment is due on that day. If payment is not received within 7 days, your pre-order will automatically be marked as Delinquent and put on hold. Customers that do not pay their invoice within 90 days will be refunded the paid amount, minus the Non-refundable deposit.
• An order that is shipped can no longer be canceled so cannot be refunded.
• In the case of order cancellation, the paid amount except the Non-refundable deposit will be refunded in full within 21-45 business days of canceling the order.  
• For processing a refund request, a collector must send their PayPal account information to powercollectionstudios@gmail.com and the refund will be processed within 21-45 business days from the day the customer sends us their PayPal account information.
• If the refund request is accepted and the customer used PayPal as the original form of payment, a credit will be issued via PayPal within 21-45 business days after the customer confirms the PayPal account information such as the Email ID associated with the customer's PayPal account. 

Late or missing refunds (if applicable):

• If you have not received a refund within 55 business days, check your PayPal account again as it may take some time before your refund is officially posted in your account.
• If you have done this and you still have not received your refund yet, please contact us at powercollectionstudios@gmail.com before submitting any further claims.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Replacements (if applicable)
We only replace defective parts that are eligible for replacement. However, we do not provide any form of monetary compensation for damaged parts. If you need a replacement, then you can reach us at powercollectionstudios@gmail.com for assistance and please provide images of the damaged portions to be able to assess the situation. Power Collection Studios LLC will cover the cost of shipping for the replacement part.